Singapore Airlines Limited v. Andion Fernandez

Summary

Singapore Airlines breached its contract of carriage with soprano Andion Fernandez when flight delays caused her to miss connecting flight to Manila for a royal performance in Malaysia. Despite weather-related delays being fortuitous events, the Supreme Court held that airlines must exercise extraordinary diligence in safeguarding passenger comfort and convenience until reaching final destination. The Court found bad faith in the airline personnel's rude and indifferent treatment of the stranded passenger. The decision affirmed P475,000 in damages, emphasizing that confirmed tickets create binding contractual obligations and that passenger choice in flight selection must be respected. The case establishes important precedent regarding airline liability for breach of carriage contracts and duty of care to passengers during disruptions.