Alfredo Manay, Jr. v. Cebu Air

Summary

This Supreme Court case involves passengers who sued Cebu Pacific airline for damages after nine members of their group were denied boarding due to tickets being scheduled for an earlier flight than requested. The passengers claimed they specified all 20 travelers should be on the 4:15 PM return flight, but nine tickets were booked for 10:05 AM. The Supreme Court ruled against the passengers, holding that while airlines as common carriers must exercise extraordinary diligence in all operations including ticketing, passengers have a correlative duty to exercise ordinary care in checking their travel documents. Since the tickets clearly showed different flight schedules and passengers had 37 days to review them, their failure to notice the discrepancy constituted negligence that barred recovery of damages. The decision emphasizes the importance of passenger responsibility in air travel and the binding nature of ticket terms and conditions.